Plum Grove Pty Ltd trading as Plum Grove Commodity Trading Solutions (Plum Grove) is committed to providing you with the highest levels of client service. We recognise that your privacy is very important to you. The Privacy Amendment (Private Sector) Act, 2000 sets out a number of National Privacy Principles (NPPs). Our aim is to both support and ensure that we comply with these principles. Further information on privacy in Australia may be obtained by visiting the website of the Office of the Federal Privacy Commissioner at http://www.privacy.gov.au.
Plum Grove believes that this Privacy Policy discloses how the personal information you provide to us, and our representatives, is collected, used, held, disclosed and disseminated.
Plum Grove collects information about you to meet particular legislative and regulatory requirements including for the purpose of reporting to AUSTRAC under the Anti Money Laundering and Counter Terrorism Financing Act 2006. In order to provide a comprehensive financial product advice to you, we are required to collect certain personal information from you.
YOUR PERSONAL INFORMATION
Personal information held by Plum Grove may include the following
information:
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your name, date of birth, current addresses,
telephone/mobile/fax numbers, e-mail address; |
|
information regarding your dependents and family commitments |
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your occupation, employment history and details. |
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your financial needs and objectives; |
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your assets and liabilities (current and future), income,
expenses; |
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your risk profile details. |
If you choose not to provide certain personal information or
provide incorrect information, the advice and/or recommendations
may be inappropriate or inadequate.
HOW WE COLLECT PERSONAL INFORMATION
Plum Grove collects personal information in a number of ways,
including:
|
directly from you, when you attend a face-to
face interview; |
|
directly from you, when you provide information through
a data collection form; |
|
directly from you, when you provide information by
phone; |
|
directly from you via an email or the internet; and |
|
directly from grain marketing companies, brokers, banks and other product issuers once once
authorisation has been provided by you. |
You have a right to refuse us authorisation to collect information from a third party.
HOW WE USE YOUR PERSONAL INFORMATION
Primarily, your personal information is used in order to provide financial product advice (grain derivatives and foreign exchange) to you.
Although in certain circumstances we are required to collect government identifiers such as your tax file number or drivers licence number, we do not use of disclose this information other than when required or authorised by law or unless you have voluntarily consented to disclose this information to any third party.
From time to time, we may provide you with direct marketing material. This will include articles and newsletters that may be of interest to you. We maintain a register for those individuals not wanting direct marketing material. If, at any time, you do not wish to receive this information any further, you may contact us with this request. We will endeavour to meet your request within 2 weeks.
WHEN WE
DISCLOSE YOUR PERSONAL INFORMATION
The Corporations Act has provided the Australian Securities and
Investments Commission with the authority to inspect certain
personal information that is kept on our files about you.
For the purposes set out above, we may disclose your personal
information to organisations outside Plum Grove. The organisations
to which we disclose information may include:
|
compliance consultants to ensure that our
representatives are meeting our compliance standards; |
|
paraplanning contractors or temporary staff to handle
workloads during peak periods; |
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mailing houses; |
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your professional advisers, including your solicitor
or accountant as authorised by you; |
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information technology service providers to manage our
IT systems; |
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government and regulatory authorities and other organisations,
as required or authorised by law; |
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another authorised representative of Plum Grove if necessary; |
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a potential purchaser/organisation involved in the proposed
sale of our business for the purpose of due diligence. Disclosure will be made in confidence and it will be a condition of that disclosure that no personal information will be used or disclosed by them; and |
|
a new owner of our business that will require the transfer
of your personal information. |
In addition, our employees and the outsourcing companies/contractors
are obliged to respect the confidentiality of any personal information
held by Plum Grove.
HOW WE STORE AND SECURE YOUR PERSONAL INFORMATION
We keep your personal information in your client file. These
files are accessible to authorised personnel only and are appropriately
secured out of hours.
Your personal information may also be held
on our computer database. All computer-based information is protected
through the use of
access passwords. Data is backed up regularly and stored securely
off site.
It is a legislative requirement that we keep all personal
information and records for a period of 7 years. Therefore, if
you are no
longer a client of Plum Grove, we will maintain your personal
information on or off site in a secure manner for 7 years. After
this, we will ensure it is destroyed in a secure manner.
ENSURE YOUR PERSONAL INFORMATION IS CORRECT
Plum Grove takes all reasonable precautions to ensure that the
personal information we collect, use and disclose is accurate,
complete and up-to-date. To ensure we can maintain this level
of accuracy and completeness, we recommend that you:
|
inform us of any errors in your personal
information as soon as possible; and |
|
update us with any changes to your personal information
as soon as possible. |
ACCESS TO YOUR PERSONAL INFORMATION
You have a right to access your personal information, subject
to certain exceptions allowed by law. We ask that you provide
your request for access in writing (for security reasons) and
we will (subject to certain exceptions) provide you with access
to that personal information. Access to the requested personal
information may include:
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providing you with copies; |
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providing you with the opportunity for inspection;
or |
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providing you with a summary. |
Access to your information may be denied if:
Should we refuse you access to your personal information, we will provide you with an explanation for that refusal.
COMPLAINTS RESOLUTIONS
Please contact our Privacy Officer if you wish to complain about
any breach or potential breach of your privacy rights. Your
complaint will be responded to within 10 days. If you are not
satisfied with the outcome of your complaint, you are entitled
to contact the Office of the Privacy Commissioner.
OUR WEBSITE
Plum Grove’s website provides links to third party websites.
The use of your information by these third party sites is not
within the control of Plum Grove and we cannot accept responsibility
for the conduct of these organisations.
You may register with us to receive newsletters and other information.
By doing so, your name and email address will be collected and
stored on our database.
If you do not wish to receive any further information from us,
or you wish to update your registration details, please email
your request to us. We will endeavour to meet your request within
2 weeks.
Our Website utilises cookies to provide you with a better
user experience. Cookies also allow us to identify your browser
while
you are using our site – they do not identify you. If you
do not wish to receive cookies, you can instruct your web browser
to refuse them.
Contact Details
Privacy Officer |
: Nathan Omodei |
Address |
: PO Box 235
: North Fremantle WA 6159 |
Telephone |
: (08) 9335 4773 |
Facsimile |
: (08) 9335 6682 |
| E-mail |
: nomodei@plumgrove.com.au |
